{"id":12260,"date":"2026-07-10T08:51:57","date_gmt":"2026-07-10T01:51:57","guid":{"rendered":"https:\/\/microsoft.cmctelecom.vn\/lanh-dao-microsoft-ai-agent-se-la-dong-luc-cot-loi-cua-doanh-nghiep\/"},"modified":"2026-07-08T13:40:25","modified_gmt":"2026-07-08T06:40:25","slug":"lanh-dao-microsoft-ai-agent-se-la-dong-luc-cot-loi-cua-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/microsoft.cmctelecom.vn\/kr\/lanh-dao-microsoft-ai-agent-se-la-dong-luc-cot-loi-cua-doanh-nghiep\/","title":{"rendered":"L\u00e3nh \u0111\u1ea1o Microsoft: AI Agent s\u1ebd l\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ed1t l\u00f5i c\u1ee7a doanh nghi\u1ec7p"},"content":{"rendered":"

C\u00e1c AI agent (t\u00e1c t\u1eed AI) \u0111ang nhanh ch\u00f3ng ph\u00e1t tri\u1ec3n t\u1eeb vai tr\u00f2 tr\u1ee3 l\u00fd \u0111\u01a1n thu\u1ea7n tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c c\u1ed1t l\u00f5i, c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh ph\u1ee9c t\u1ea1p v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb m\u1edbi. Theo \u00f4ng Charles Lamanna, Ph\u00f3 Ch\u1ee7 t\u1ecbch m\u1ea3ng Business and Industry Copilot t\u1ea1i Microsoft, \u0111\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc ngo\u1eb7t quan tr\u1ecdng, \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c c\u1ee7a c\u1ea3 t\u1ed5 ch\u1ee9c v\u00e0 c\u00e1 nh\u00e2n.<\/p>\n

Trong m\u1ed9t b\u00e0i ph\u1ecfng v\u1ea5n v\u00e0o ng\u00e0y 10\/04\/2025, \u00f4ng Charles Lamanna \u0111\u00e3 chia s\u1ebb nh\u1eefng g\u00f3c nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 ti\u1ec1m n\u0103ng c\u1ee7a AI agent v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng ngh\u1ec7 n\u00e0y.<\/p>\n

AI l\u00e0 “\u0111\u1ed9ng c\u01a1 ph\u1ea3n l\u1ef1c cho tr\u00ed tu\u1ec7”<\/h2>\n

\u0110\u1ec3 h\u00ecnh dung v\u1ec1 th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i c\u1ee7a AI, \u00f4ng Lamanna \u0111\u00e3 \u0111\u01b0a ra nh\u1eefng so s\u00e1nh v\u1edbi c\u00e1c b\u01b0\u1edbc ngo\u1eb7t c\u00f4ng ngh\u1ec7 trong l\u1ecbch s\u1eed. V\u00ed d\u1ee5, m\u00e1y k\u00e9o \u0111\u00e3 thay \u0111\u1ed5i ho\u00e0n to\u00e0n ng\u00e0nh n\u00f4ng nghi\u1ec7p, gi\u1ea3i ph\u00f3ng s\u1ee9c lao \u0111\u1ed9ng \u0111\u1ec3 con ng\u01b0\u1eddi \u0111\u1ed5i m\u1edbi \u1edf c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c. T\u01b0\u01a1ng t\u1ef1, m\u00e1y d\u1ec7t c\u01a1 kh\u00ed \u0111\u00e3 gi\u00fap qu\u1ea7n \u00e1o tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn.<\/p>\n

\n

N\u1ebfu m\u00e1y t\u00ednh l\u00e0 “chi\u1ebfc xe \u0111\u1ea1p cho tr\u00ed tu\u1ec7” nh\u01b0 c\u00e1ch Steve Jobs t\u1eebng g\u1ecdi, th\u00ec AI ch\u00ednh l\u00e0 “\u0111\u1ed9ng c\u01a1 ph\u1ea3n l\u1ef1c cho tr\u00ed tu\u1ec7”. N\u00f3 kh\u00f4ng ch\u1ec9 gi\u00fap ch\u00fang ta t\u0103ng t\u1ed1c m\u00e0 c\u00f2n \u0111\u01b0a ch\u00fang ta l\u00ean nh\u1eefng t\u1ea7m cao ho\u00e0n to\u00e0n m\u1edbi.
\n\u2013 Charles Lamanna<\/strong>, Ph\u00f3 Ch\u1ee7 t\u1ecbch m\u1ea3ng Business and Industry Copilot, Microsoft<\/p>\n<\/blockquote>\n

\u00d4ng nh\u1ea5n m\u1ea1nh r\u1eb1ng AI agent \u0111ang mang chuy\u00ean m\u00f4n s\u00e2u r\u1ed9ng \u0111\u1ebfn tay m\u1ecdi ng\u01b0\u1eddi, ph\u00e1 v\u1ee1 c\u00e1c r\u00e0o c\u1ea3n v\u1ec1 ki\u1ebfn th\u1ee9c. Ch\u00fang ch\u00ednh l\u00e0 “m\u00e1y k\u00e9o” cho lu\u1eadt s\u01b0, “m\u00e1y d\u1ec7t” cho b\u00e1c s\u0129 v\u00e0 “\u0111\u1ed9ng c\u01a1 \u0111\u1ed1t trong” cho c\u00e1c l\u1eadp tr\u00ecnh vi\u00ean.<\/p>\n

T\u1ea1i sao doanh nghi\u1ec7p c\u1ea7n t\u01b0 duy “AI-first”?<\/h2>\n

Vi\u1ec7c \u00e1p d\u1ee5ng t\u01b0 duy “AI-first” l\u00e0 r\u1ea5t quan tr\u1ecdng v\u00ec n\u00f3 thay \u0111\u1ed5i c\u0103n b\u1ea3n c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p. Theo Microsoft, AI kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t t\u00ednh n\u0103ng m\u1edbi l\u1ea1 m\u00e0 \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i \u0111\u1ec3 duy tr\u00ec s\u1ef1 ph\u00f9 h\u1ee3p trong m\u00f4i tr\u01b0\u1eddng c\u1ea1nh tranh.<\/p>\n

\n\"H\u00ecnh
\n<\/figure>\n

C\u00e1c doanh nghi\u1ec7p c\u00f3 t\u01b0 duy AI-first c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u1ebfn nh\u1eefng quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng m\u1edbi m\u00e0 kh\u00f4ng th\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c n\u1ebfu thi\u1ebfu t\u1ed1c \u0111\u1ed9 v\u00e0 s\u1ee9c m\u1ea1nh c\u1ee7a AI. V\u00ed d\u1ee5, trong chu\u1ed7i cung \u1ee9ng to\u00e0n c\u1ea7u, AI c\u00f3 th\u1ec3 x\u1eed l\u00fd l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3, d\u1ef1 b\u00e1o xu h\u01b0\u1edbng v\u00e0 th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng theo th\u1eddi gian th\u1ef1c \u2014 nh\u1eefng c\u00f4ng vi\u1ec7c m\u00e0 con ng\u01b0\u1eddi m\u1ea5t h\u00e0ng tu\u1ea7n ho\u1eb7c h\u00e0ng th\u00e1ng gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh trong v\u00e0i gi\u1edd ho\u1eb7c v\u00e0i ph\u00fat. AI agent c\u00f3 th\u1ec3 t\u1ea1o b\u00e1o c\u00e1o ho\u1eb7c th\u1eadm ch\u00ed ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n

Th\u00e0nh ph\u1ea7n c\u1ed1t l\u00f5i c\u1ee7a m\u1ed9t c\u00f4ng ty AI-first ch\u00ednh l\u00e0 c\u00e1c agent. Ch\u00fang c\u00f3 th\u1ec3 th\u1ef1c thi c\u00e1c t\u00e1c v\u1ee5 thay m\u1eb7t con ng\u01b0\u1eddi, h\u1ee3p nh\u1ea5t d\u1eef li\u1ec7u kinh doanh, \u1ee9ng d\u1ee5ng, email, n\u1ec1n t\u1ea3ng tr\u00f2 chuy\u1ec7n v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa.<\/p>\n

L\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a AI Agent trong doanh nghi\u1ec7p<\/h2>\n

Hi\u1ec7n t\u1ea1i, ch\u00fang ta \u0111ang ch\u1ee9ng ki\u1ebfn giai \u0111o\u1ea1n \u0111\u1ea7u c\u1ee7a m\u1ed9t s\u1ef1 chuy\u1ec3n \u0111\u1ed5i l\u1edbn, n\u01a1i c\u00e1c AI agent \u0111ang chuy\u1ec3n t\u1eeb vai tr\u00f2 “ti\u1ec7n \u00edch b\u1ed5 sung” sang tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c c\u1ed1t l\u00f5i c\u1ee7a doanh nghi\u1ec7p. L\u1ed9 tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh nhi\u1ec1u giai \u0111o\u1ea1n.<\/p>\n

\n\"S\u01a1
\n<\/figure>\n

Ban \u0111\u1ea7u, AI s\u1ebd t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c cho nh\u00e2n vi\u00ean, m\u1ed7i ng\u01b0\u1eddi c\u00f3 m\u1ed9t tr\u1ee3 l\u00fd AI m\u1ea1nh m\u1ebd gi\u00fap h\u1ecd l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y. Khi c\u00e1c t\u1ed5 ch\u1ee9c ti\u1ebfn xa h\u01a1n, AI agent s\u1ebd ph\u00e1t tri\u1ec3n th\u00e0nh nh\u1eefng “th\u00e0nh vi\u00ean” ch\u1ee7 ch\u1ed1t trong nh\u00f3m, c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 qu\u1ea3n l\u00fd c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p v\u00e0 t\u0103ng hi\u1ec7u su\u1ea5t \u0111\u00e1ng k\u1ec3. Con ng\u01b0\u1eddi s\u1ebd \u0111\u00f3ng vai tr\u00f2 thi\u1ebft l\u1eadp chi\u1ebfn l\u01b0\u1ee3c, \u0111\u01b0a ra \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 qu\u1ea3n l\u00fd c\u00e1c agent n\u00e0y.<\/p>\n

C\u00e1c doanh nghi\u1ec7p l\u1edbn \u0111\u00e3 \u1ee9ng d\u1ee5ng AI Agent th\u00e0nh c\u00f4ng<\/h2>\n

Nhi\u1ec1u c\u00f4ng ty h\u00e0ng \u0111\u1ea7u \u0111\u00e3 v\u00e0 \u0111ang g\u1eb7t h\u00e1i th\u00e0nh c\u00f4ng t\u1eeb vi\u1ec7c \u1ee9ng d\u1ee5ng AI agent.<\/p>\n

    \n
  • Est\u00e9e Lauder Companies<\/strong>: V\u1edbi 80 n\u0103m d\u1eef li\u1ec7u ng\u01b0\u1eddi ti\u00eau d\u00f9ng, h\u1ecd \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t agent t\u00ean l\u00e0 ConsumerIQ<\/strong> b\u1eb1ng Microsoft Copilot Studio<\/strong>. Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c khai th\u00e1c c\u00e1c insight m\u00e0 tr\u01b0\u1edbc \u0111\u00e2y ph\u1ea3i m\u1ea5t h\u00e0ng gi\u1edd nghi\u00ean c\u1ee9u th\u1ee7 c\u00f4ng. V\u00ed d\u1ee5, h\u1ecd c\u00f3 th\u1ec3 h\u1ecfi “Xu h\u01b0\u1edbng s\u1eed d\u1ee5ng mascara m\u1edbi nh\u1ea5t c\u1ee7a th\u1ebf h\u1ec7 Gen Z l\u00e0 g\u00ec?” v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi t\u1ed5ng h\u1ee3p trong v\u00e0i gi\u00e2y.<\/li>\n
  • Dow<\/strong>: C\u00f4ng ty chi h\u00e0ng t\u1ef7 \u0111\u00f4 la m\u1ed7i n\u0103m cho v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a v\u00e0 nh\u1eadn h\u00e0ng ngh\u00ecn h\u00f3a \u0111\u01a1n m\u1ed7i ng\u00e0y. H\u1ecd \u0111\u00e3 x\u00e2y d\u1ef1ng c\u00e1c agent \u0111\u1ec3 ph\u00e2n t\u00edch, ph\u00e1t hi\u1ec7n s\u1ef1 b\u1ea5t th\u01b0\u1eddng v\u00e0 \u0111\u00e3 t\u00ecm ra c\u00e1c l\u1ed7i thanh to\u00e1n, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1ed9t kho\u1ea3n ph\u00ed 30.000 USD b\u1ecb t\u00ednh nh\u1ea7m trong khi ch\u1ec9 l\u00e0 5.000 USD.<\/li>\n
  • Microsoft<\/strong>: Tr\u00ean trang Azure.com<\/strong>, Microsoft \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t tr\u1ee3 l\u00fd AI b\u1eb1ng Copilot Studio<\/strong> \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm th\u00f4ng tin gi\u1eefa h\u01a1n 400 trang s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. K\u1ebft qu\u1ea3 cho th\u1ea5y nh\u1eefng kh\u00e1ch truy c\u1eadp s\u1eed d\u1ee5ng tr\u1ee3 l\u00fd AI n\u00e0y \u0111\u00e3 xem nhi\u1ec1u h\u01a1n 70% s\u1ed1 trang m\u1ed7i phi\u00ean v\u00e0 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u0103ng 21,5%.<\/li>\n<\/ul>\n

    T\u01b0\u01a1ng lai c\u1ee7a AI Agent ngo\u00e0i m\u00f4i tr\u01b0\u1eddng c\u00f4ng s\u1edf<\/h2>\n

    C\u00e1c agent c\u0169ng s\u1ebd ng\u00e0y c\u00e0ng xu\u1ea5t hi\u1ec7n nhi\u1ec1u h\u01a1n trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y. H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng m\u1ed9t agent c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c nh\u01b0 s\u1eafp x\u1ebfp email, thanh to\u00e1n h\u00f3a \u0111\u01a1n ho\u1eb7c \u0111\u1eb7t l\u1ecbch h\u1eb9n.<\/p>\n

    Trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, agent c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh tr\u1ee3 l\u00fd s\u1ee9c kh\u1ecfe c\u00e1 nh\u00e2n, ch\u1ee7 \u0111\u1ed9ng theo d\u00f5i t\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe v\u00e0 nh\u1eafc nh\u1edf v\u1ec1 vi\u1ec7c d\u00f9ng thu\u1ed1c. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch cho nh\u1eefng ng\u01b0\u1eddi \u0111ang qu\u1ea3n l\u00fd c\u00e1c b\u1ec7nh m\u00e3n t\u00ednh.<\/p>\n

    Quan tr\u1ecdng h\u01a1n, b\u1ea5t k\u1ef3 ai c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c agent cho m\u1ee5c \u0111\u00edch ri\u00eang c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng c\u1ea7n kinh nghi\u1ec7m l\u1eadp tr\u00ecnh. Nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai, c\u00e1c agent s\u1ebd gi\u00fap gi\u1ea3i quy\u1ebft nh\u1eefng ph\u1ee9c t\u1ea1p c\u1ee7a cu\u1ed9c s\u1ed1ng, gi\u1ea3i ph\u00f3ng th\u1eddi gian \u0111\u1ec3 ch\u00fang ta t\u1eadp trung v\u00e0o nh\u1eefng \u0111i\u1ec1u c\u00f3 \u00fd ngh\u0129a h\u01a1n.<\/p>","protected":false},"excerpt":{"rendered":"

    C\u00e1c AI agent (t\u00e1c t\u1eed AI) \u0111ang nhanh ch\u00f3ng ph\u00e1t tri\u1ec3n t\u1eeb vai tr\u00f2 tr\u1ee3 l\u00fd \u0111\u01a1n thu\u1ea7n tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c c\u1ed1t l\u00f5i, c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh ph\u1ee9c t\u1ea1p v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb m\u1edbi. Theo \u00f4ng Charles Lamanna, Ph\u00f3 Ch\u1ee7 t\u1ecbch m\u1ea3ng Business and Industry Copilot…<\/p>","protected":false},"author":15,"featured_media":12257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ms-blogs"],"acf":[],"yoast_head":"\nL\u00e3nh \u0111\u1ea1o Microsoft: AI Agent s\u1ebd l\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ed1t l\u00f5i c\u1ee7a doanh nghi\u1ec7p | CMC Telecom<\/title>\n<meta name=\"description\" content=\"\u0110\u1ed1i t\u00e1c Tier-1 Solutions Provider c\u1ee7a Microsoft t\u1ea1i Vi\u1ec7t Nam\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" 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