{"id":11642,"date":"2026-05-29T12:27:54","date_gmt":"2026-05-29T05:27:54","guid":{"rendered":"https:\/\/microsoft.cmctelecom.vn\/microsoft-ai-observability-la-yeu-cau-bat-buoc-de-quan-tri-rui-ro-ai\/"},"modified":"2026-06-01T09:51:10","modified_gmt":"2026-06-01T02:51:10","slug":"microsoft-ai-observability-la-yeu-cau-bat-buoc-de-quan-tri-rui-ro-ai","status":"publish","type":"post","link":"https:\/\/microsoft.cmctelecom.vn\/ja\/microsoft-ai-observability-la-yeu-cau-bat-buoc-de-quan-tri-rui-ro-ai\/","title":{"rendered":"Microsoft: AI Observability l\u00e0 y\u00eau c\u1ea7u b\u1eaft bu\u1ed9c \u0111\u1ec3 qu\u1ea3n tr\u1ecb r\u1ee7i ro AI"},"content":{"rendered":"<p>Khi c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u00edch h\u1ee3p s\u00e2u Generative AI (GenAI) v\u00e0 AI t\u00e1c t\u1eed (<em>agentic AI<\/em>) v\u00e0o ho\u1ea1t \u0111\u1ed9ng, h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng r\u1ee7i ro b\u1ea3o m\u1eadt m\u1edbi v\u00e0 kh\u00f3 ph\u00e1t hi\u1ec7n. Trong m\u1ed9t b\u00e0i \u0111\u0103ng ng\u00e0y 18\/03\/2026, Microsoft \u0111\u00e3 nh\u1ea5n m\u1ea1nh r\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 gi\u00e1m s\u00e1t truy\u1ec1n th\u1ed1ng kh\u00f4ng c\u00f2n \u0111\u1ee7 kh\u1ea3 n\u0103ng, v\u00e0 <em>observability<\/em> (kh\u1ea3 n\u0103ng quan s\u00e1t v\u00e0 th\u1ea5u hi\u1ec3u h\u1ec7 th\u1ed1ng) cho AI l\u00e0 m\u1ed9t y\u00eau c\u1ea7u b\u1ea3o m\u1eadt v\u00e0 qu\u1ea3n tr\u1ecb n\u1ec1n t\u1ea3ng.<\/p>\n<p>Theo Microsoft, nhi\u1ec1u t\u1ed5 ch\u1ee9c ch\u01b0a nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a AI observability, t\u1ea1o ra nh\u1eefng &#8220;\u0111i\u1ec3m m\u00f9&#8221; ti\u1ec1m \u1ea9n ngay khi kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t tr\u1edf n\u00ean quan tr\u1ecdng nh\u1ea5t.<\/p>\n<h2>&#8220;\u0110i\u1ec3m m\u00f9&#8221; b\u1ea3o m\u1eadt khi gi\u00e1m s\u00e1t AI b\u1eb1ng c\u00f4ng c\u1ee5 truy\u1ec1n th\u1ed1ng<\/h2>\n<p>Trong ph\u1ea7n m\u1ec1m truy\u1ec1n th\u1ed1ng, c\u00e1c lu\u1ed3ng x\u1eed l\u00fd c\u00f3 t\u00ednh t\u1ea5t \u0111\u1ecbnh, gi\u00fap c\u00e1c c\u00f4ng c\u1ee5 observability d\u1ec5 d\u00e0ng theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 \u0111\u1ed9 tr\u1ec5 (latency), l\u1ed7i v\u00e0 th\u00f4ng l\u01b0\u1ee3ng (throughput). Tuy nhi\u00ean, h\u1ec7 th\u1ed1ng GenAI v\u00e0 agentic AI l\u1ea1i c\u00f3 b\u1ea3n ch\u1ea5t x\u00e1c su\u1ea5t, \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh ph\u1ee9c t\u1ea1p khi v\u1eadn h\u00e0nh, khi\u1ebfn vi\u1ec7c d\u1ef1 \u0111o\u00e1n c\u00e1c k\u1ecbch b\u1ea3n l\u1ed7i tr\u1edf n\u00ean kh\u00f3 kh\u0103n h\u01a1n nhi\u1ec1u.<\/p>\n<p>Microsoft \u0111\u01b0a ra m\u1ed9t k\u1ecbch b\u1ea3n r\u1ee7i ro \u0111i\u1ec3n h\u00ecnh: m\u1ed9t agent email y\u00eau c\u1ea7u m\u1ed9t agent nghi\u00ean c\u1ee9u t\u00ecm ki\u1ebfm th\u00f4ng tin tr\u00ean web. Agent nghi\u00ean c\u1ee9u truy c\u1eadp m\u1ed9t trang web ch\u1ee9a m\u00e3 \u0111\u1ed9c v\u00e0 chuy\u1ec3n n\u1ed9i dung \u0111\u00e3 b\u1ecb &#8220;\u0111\u1ea7u \u0111\u1ed9c&#8221; n\u00e0y v\u1ec1 cho agent email. Tin r\u1eb1ng \u0111\u00e2y l\u00e0 d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u00e1ng tin c\u1eady, agent email \u0111\u00e3 t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n ti\u1ebfp c\u00e1c t\u00e0i li\u1ec7u nh\u1ea1y c\u1ea3m cho ng\u01b0\u1eddi nh\u1eadn kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p, d\u1eabn \u0111\u1ebfn r\u00f2 r\u1ec9 d\u1eef li\u1ec7u.<\/p>\n<p>Trong v\u00ed d\u1ee5 n\u00e0y, c\u00e1c ch\u1ec9 s\u1ed1 v\u1eadn h\u00e0nh truy\u1ec1n th\u1ed1ng v\u1eabn \u1edf m\u1ee9c &#8220;xanh&#8221;: kh\u00f4ng c\u00f3 l\u1ed7i, kh\u00f4ng c\u00f3 c\u1ea3nh b\u00e1o. H\u1ec7 th\u1ed1ng d\u01b0\u1eddng nh\u01b0 ho\u1ea1t \u0111\u1ed9ng ho\u00e0n h\u1ea3o, nh\u01b0ng th\u1ef1c t\u1ebf ranh gi\u1edbi tin c\u1eady \u0111\u00e3 b\u1ecb x\u00e2m ph\u1ea1m. N\u1ebfu kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng quan s\u00e1t s\u00e2u v\u00e0o c\u00e1ch b\u1ed1i c\u1ea3nh \u0111\u01b0\u1ee3c t\u1ea1o ra \u1edf m\u1ed7i b\u01b0\u1edbc, \u0111\u1ed9i ng\u0169 v\u1eadn h\u00e0nh s\u1ebd kh\u00f4ng th\u1ec3 ph\u00e1t hi\u1ec7n hay t\u00e1i d\u1ef1ng l\u1ea1i chu\u1ed7i s\u1ef1 ki\u1ec7n t\u1ea5n c\u00f4ng.<\/p>\n<h2>AI Observability: V\u01b0\u1ee3t xa Logs, Metrics v\u00e0 Traces<\/h2>\n<p>AI Observability l\u00e0 kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t, th\u1ea5u hi\u1ec3u v\u00e0 x\u1eed l\u00fd s\u1ef1 c\u1ed1 c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng AI m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n, t\u1eeb kh\u00e2u ph\u00e1t tri\u1ec3n \u0111\u1ebfn v\u1eadn h\u00e0nh. Microsoft \u0111\u1ecbnh ngh\u0129a AI observability d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng truy\u1ec1n th\u1ed1ng g\u1ed3m logs, metrics, traces, nh\u01b0ng m\u1edf r\u1ed9ng th\u00eam hai th\u00e0nh ph\u1ea7n c\u1ed1t l\u00f5i m\u1edbi l\u00e0 Evaluation (\u0110\u00e1nh gi\u00e1) v\u00e0 Governance (Qu\u1ea3n tr\u1ecb).<\/p>\n<ul>\n<li><strong>Logs, Metrics, v\u00e0 Traces:<\/strong> V\u1eabn l\u00e0 n\u1ec1n t\u1ea3ng nh\u01b0ng \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 ghi l\u1ea1i c\u00e1c t\u00edn hi\u1ec7u \u0111\u1eb7c th\u00f9 c\u1ee7a AI. Logs ph\u1ea3i ghi l\u1ea1i c\u1ea3 prompt c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a model, c\u00e1c c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c g\u1ecdi, ngu\u1ed3n d\u1eef li\u1ec7u \u0111\u00e3 truy v\u1ea5n. Metrics bao g\u1ed3m c\u00e1c ch\u1ec9 s\u1ed1 m\u1edbi nh\u01b0 l\u01b0\u1ee3ng token s\u1eed d\u1ee5ng, s\u1ed1 l\u01b0\u1ee3t t\u01b0\u01a1ng t\u00e1c c\u1ee7a agent. Traces gi\u00fap t\u00e1i d\u1ef1ng l\u1ea1i to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh x\u1eed l\u00fd c\u1ee7a m\u1ed9t y\u00eau c\u1ea7u.<\/li>\n<li><strong>Evaluation (\u0110\u00e1nh gi\u00e1):<\/strong> M\u1ed9t th\u00e0nh ph\u1ea7n m\u1edbi, gi\u00fap \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3n h\u1ed3i, \u0111\u00e1nh gi\u00e1 xem \u0111\u1ea7u ra c\u00f3 d\u1ef1a tr\u00ean ngu\u1ed3n d\u1eef li\u1ec7u tin c\u1eady (grounding) kh\u00f4ng, v\u00e0 li\u1ec7u c\u00e1c agent c\u00f3 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 \u0111\u00fang c\u00e1ch hay kh\u00f4ng. Evaluation cung c\u1ea5p c\u00e1c t\u00edn hi\u1ec7u \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111\u1ec3 hi\u1ec3u v\u1ec1 \u0111\u1ed9 tin c\u1eady v\u00e0 r\u1ee7i ro v\u1eadn h\u00e0nh c\u1ee7a AI.<\/li>\n<li><strong>Governance (Qu\u1ea3n tr\u1ecb):<\/strong> L\u00e0 kh\u1ea3 n\u0103ng \u0111o l\u01b0\u1eddng, x\u00e1c minh v\u00e0 th\u1ef1c thi c\u00e1c h\u00e0nh vi \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn c\u1ee7a h\u1ec7 th\u1ed1ng d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng quan s\u00e1t \u0111\u01b0\u1ee3c. Governance \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng tu\u00e2n th\u1ee7 ch\u00ednh s\u00e1ch, c\u00f3 th\u1ec3 ki\u1ec3m to\u00e1n v\u00e0 quy tr\u00e1ch nhi\u1ec7m.<\/li>\n<\/ul>\n<p>\u0110\u1ed1i v\u1edbi AI, vi\u1ec7c t\u01b0\u01a1ng quan h\u00f3a d\u1eef li\u1ec7u c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u1edf c\u1ea5p \u0111\u1ed9 &#8220;v\u00f2ng \u0111\u1eddi c\u1ee7a agent&#8221; (agent lifecycle-level), thay v\u00ec ch\u1ec9 \u1edf c\u1ea5p \u0111\u1ed9 y\u00eau c\u1ea7u \u0111\u01a1n l\u1ebb (request-level) nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y, \u0111\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 b\u1ed1i c\u1ea3nh c\u1ee7a m\u1ed9t cu\u1ed9c h\u1ed9i tho\u1ea1i nhi\u1ec1u l\u01b0\u1ee3t.<\/p>\n<h2>5 b\u01b0\u1edbc tri\u1ec3n khai AI Observability trong doanh nghi\u1ec7p<\/h2>\n<p>Microsoft khuy\u1ebfn ngh\u1ecb c\u00e1c doanh nghi\u1ec7p t\u00edch h\u1ee3p AI observability v\u00e0o V\u00f2ng \u0111\u1eddi Ph\u00e1t tri\u1ec3n An to\u00e0n (Secure Development Lifecycle &#8211; SDL) c\u1ee7a m\u00ecnh th\u00f4ng qua n\u0103m b\u01b0\u1edbc sau:<\/p>\n<ol>\n<li><strong>Chu\u1ea9n h\u00f3a AI Observability:<\/strong> \u0110\u01b0a c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 observability cho GenAI v\u00e0 agentic AI th\u00e0nh y\u00eau c\u1ea7u b\u1eaft bu\u1ed9c trong v\u00f2ng \u0111\u1eddi ph\u00e1t tri\u1ec3n, thay v\u00ec \u0111\u1ec3 c\u00e1c \u0111\u1ed9i ng\u0169 t\u1ef1 quy\u1ebft \u0111\u1ecbnh.<\/li>\n<li><strong>Trang b\u1ecb c\u00f4ng c\u1ee5 t\u1eeb \u0111\u1ea7u:<\/strong> T\u00edch h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 \u0111o l\u01b0\u1eddng (telemetry) \u0111\u1eb7c th\u00f9 cho AI ngay t\u1eeb giai \u0111o\u1ea1n thi\u1ebft k\u1ebf. Vi\u1ec7c tu\u00e2n th\u1ee7 c\u00e1c quy \u01b0\u1edbc c\u1ee7a ng\u00e0nh nh\u01b0 <a href=\"https:\/\/opentelemetry.io\/docs\/specs\/semconv\/gen-ai\/\">OpenTelemetry (OTel)<\/a> s\u1ebd c\u1ea3i thi\u1ec7n t\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 t\u01b0\u01a1ng t\u00e1c.<\/li>\n<li><strong>Ghi l\u1ea1i to\u00e0n b\u1ed9 b\u1ed1i c\u1ea3nh:<\/strong> Ghi log chi ti\u1ebft v\u1ec1 prompt c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, ph\u1ea3n h\u1ed3i c\u1ee7a model, ngu\u1ed3n g\u1ed1c d\u1eef li\u1ec7u, c\u00e1c c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c g\u1ecdi v\u00e0 quy\u1ec1n h\u1ea1n t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ed9i ng\u0169 b\u1ea3o m\u1eadt ph\u00e2n bi\u1ec7t l\u1ed7i c\u1ee7a model v\u00e0 l\u1ed7 h\u1ed5ng b\u1ecb khai th\u00e1c.<\/li>\n<li><strong>Thi\u1ebft l\u1eadp ng\u01b0\u1ee1ng h\u00e0nh vi v\u00e0 c\u1ea3nh b\u00e1o:<\/strong> S\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 nh\u01b0 <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/azure-monitor\/fundamentals\/overview\">Azure Monitor<\/a> v\u00e0 <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/azure-monitor\/app\/app-insights-overview\">Application Insights<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1eabu h\u00e0nh vi b\u00ecnh th\u01b0\u1eddng c\u1ee7a agent (t\u1ea7n su\u1ea5t g\u1ecdi c\u00f4ng c\u1ee5, l\u01b0\u1ee3ng token ti\u00eau th\u1ee5&#8230;) v\u00e0 thi\u1ebft l\u1eadp c\u1ea3nh b\u00e1o khi c\u00f3 sai l\u1ec7ch \u0111\u00e1ng k\u1ec3.<\/li>\n<li><strong>Qu\u1ea3n l\u00fd t\u1eadp trung c\u00e1c AI agent:<\/strong> K\u1ebft h\u1ee3p observability v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n tr\u1ecb h\u1ee3p nh\u1ea5t. V\u00ed d\u1ee5, <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/foundry\/control-plane\/overview?view=foundry\">Microsoft Foundry Control Plane<\/a> h\u1ee3p nh\u1ea5t vi\u1ec7c ki\u1ec3m k\u00ea, observability, v\u00e0 tu\u00e2n th\u1ee7 ch\u00ednh s\u00e1ch, trong khi <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-agent-365\">Microsoft Agent 365<\/a> (\u0111ang trong b\u1ea3n Frontier preview) cung c\u1ea5p kh\u1ea3 n\u0103ng qu\u1ea3n tr\u1ecb c\u1ea5p tenant.<\/li>\n<\/ol>\n<h2>Chuy\u1ec3n \u0111\u1ed5i h\u00e0nh vi AI th\u00e0nh t\u00edn hi\u1ec7u b\u1ea3o m\u1eadt<\/h2>\n<p>Vi\u1ec7c \u00e1p d\u1ee5ng AI observability gi\u00fap chuy\u1ec3n \u0111\u1ed5i c\u00e1c h\u00e0nh vi v\u1ed1n m\u1edd m\u1ecbt c\u1ee7a model th\u00e0nh c\u00e1c t\u00edn hi\u1ec7u b\u1ea3o m\u1eadt h\u1eefu \u00edch, t\u0103ng c\u01b0\u1eddng c\u1ea3 kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n r\u1ee7i ro ch\u1ee7 \u0111\u1ed9ng v\u00e0 \u0111i\u1ec1u tra s\u1ef1 c\u1ed1 b\u1ecb \u0111\u1ed9ng. Khi \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o SDL, observability tr\u1edf th\u00e0nh m\u1ed9t c\u01a1 ch\u1ebf ki\u1ec3m so\u00e1t k\u1ef9 thu\u1eadt, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c h\u1ec7 th\u1ed1ng AI \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ee7 kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t tr\u01b0\u1edbc khi \u0111\u01b0a v\u00e0o v\u1eadn h\u00e0nh.<\/p>\n<p>Microsoft k\u1ebft lu\u1eadn b\u1eb1ng m\u1ed9t quan \u0111i\u1ec3m m\u1ea1nh m\u1ebd: n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 t\u00e1i d\u1ef1ng l\u1ea1i m\u1ed9t l\u01b0\u1ee3t ch\u1ea1y c\u1ee7a agent ho\u1eb7c ph\u00e1t hi\u1ec7n c\u00e1c vi ph\u1ea1m ranh gi\u1edbi tin c\u1eady t\u1eeb logs v\u00e0 traces, h\u1ec7 th\u1ed1ng \u0111\u00f3 c\u00f3 th\u1ec3 ch\u01b0a s\u1eb5n s\u00e0ng cho m\u00f4i tr\u01b0\u1eddng production.<\/p>","protected":false},"excerpt":{"rendered":"<p>Khi c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u00edch h\u1ee3p s\u00e2u Generative AI (GenAI) v\u00e0 AI t\u00e1c t\u1eed (agentic AI) v\u00e0o ho\u1ea1t \u0111\u1ed9ng, h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng r\u1ee7i ro b\u1ea3o m\u1eadt m\u1edbi v\u00e0 kh\u00f3 ph\u00e1t hi\u1ec7n. Trong m\u1ed9t b\u00e0i \u0111\u0103ng ng\u00e0y 18\/03\/2026, Microsoft \u0111\u00e3 nh\u1ea5n m\u1ea1nh r\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 gi\u00e1m s\u00e1t truy\u1ec1n th\u1ed1ng kh\u00f4ng c\u00f2n \u0111\u1ee7 kh\u1ea3 n\u0103ng, v\u00e0 observability (kh\u1ea3 n\u0103ng quan s\u00e1t v\u00e0 th\u1ea5u hi\u1ec3u h\u1ec7 th\u1ed1ng) cho AI l\u00e0 m\u1ed9t y\u00eau c\u1ea7u b\u1ea3o m\u1eadt v\u00e0 qu\u1ea3n tr\u1ecb n\u1ec1n t\u1ea3ng. 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